Widespread Outage: CrowdStrike
Am I affected?
If you try to boot your College-provided computer, and see something like the image below, you are affected by this problem.
What do I need to do?
You will need to bring your laptop to the Helpdesk on the Bucks Newtown Campus. IT needs to physically work on your computer in order to correct this issue. Our hours for resolving this are listed below.
- Friday, July 19: Open until 3 p.m.
- Monday, July 22 - Thursday, July 25 : 7:30 a.m. - 4 p.m.
What happened?
On July 18, 2024, CrowdStrike pushed out a bad patch. People who received this patch can no longer boot into Windows.
What is CrowdStrike?
CrowdStrike is one of the Endpoint Protection suites (also known as "antivirus) that the College uses to protect user computers.