Community+ Policies & Information
- Membership ID Card
- Refund Policy
- One-time Pause in Membership
- Class Registration/Cancellation Policies
- Fitness Center
- Parking Permit
- Photography Policy
Membership ID Card
Membership ID cards will be printed for members and include the member's name, address, and dates of the membership period. Cards will be distributed along with a campus parking permit by U.S. mail within 3-5 days of registration and payment. Please call us at 215-968-8409, if you do not receive this information in a timely manner.
Members will be required to show a photo ID and membership ID to gain entry into the Fitness Center and to pick up tickets from the Zlock Box Office.
Membership benefits are non-transferable. The use of another member's ID card is expressly prohibited. Violators will be subject to membership cancellation without a refund.
There is a $5 administrative fee to issue a replacement ID for any lost cards.
Refund Policy
Refunds will be considered within five (5) days from the date of purchase or renewal of the annual membership. To initiate a refund request, members must submit a written request via email to lifelonglearning@bucks.edu. The refund request should include the member's full name, membership ID, contact information, and the reason for seeking a refund. A processing fee of $35 will be deducted from the total membership fee to cover administrative costs associated with processing the refund. Members who have accessed or utilized any benefits, resources, or services offered under the annual membership will not be eligible for a full refund; in this case refunds will be prorated based on the benefits, resources, or services accessed. In exceptional circumstances, such as documented medical emergencies or relocation, refund requests may be considered beyond the specified timeframe. Each request will be evaluated on a case-by-case basis.
One-time Pause in Membership
To accommodate the changing needs of our members, we offer the option to pause an annual lifelong learning membership for a maximum of three consecutive months. This is a one-time-only benefit to provide flexibility to our valued members. Please be aware that this policy is subject to review and may be updated periodically.
Eligibility: This option is available to members with an active annual lifelong learning membership. Each member is eligible for a one-time pause only.
Duration: Members can request to pause their membership for a maximum of three consecutive months.
Request Process: Members can initiate the pause request by submitting an online request form available on our website. Members must submit their pause requests at least 7 business days before the desired start date. The request form must be completed with accurate information, including the reason for the pause and the desired duration. Upon successful submission of the request form, members will receive a confirmation email acknowledging the receipt of their request. A separate email will be sent to confirm the approved pause, including the start and end dates.
Resumption: Membership benefits will automatically resume after the approved pause period. Members do not need to take additional steps to reactivate their membership.
Class Registration/Cancellation Policies
Class Registration Refund Policy: Course registration fees will be refunded if a refund request is made at least five (5) working days prior to the first class or if space in the desired class is unavailable.
Class Cancellation (by course leaders): Students will be notified by email or telephone if a class is canceled. Make-up dates and times will be arranged on an individual class basis.
Class Size and Schedules: All classes and schedules are subject to change. The Community Education & Professional Certification Office reserves the right to limit class size and to cancel classes if there is insufficient enrollment.
Emergency Closings & Inclement Weather: We may at times be forced to cancel classes. Please sign up for Bucks emergency alerts which will send urgent notifications regarding campus activities to your cell phone and/or email. The most up-to-date information will also be available on the College’s homepage and social media channels.
Fitness Center
Active Community+ members have access to the fitness center during advertised operating hours. Members are required to have a waiver on file at the fitness center. Members will receive a waiver at time of membership registration and renewal, and should bring a signed copy to the fitness center on their first visit. Members will be required to show state issued ID along with valid Community+ Member ID to gain access to the fitness center.
Members should consult the fitness center website to confirm operating hours prior to each visit, as hours of operation are subject to change.
Parking Permits
Students and employees are required to display a parking permit while on campus. Parking permits are free and valid for all three campuses. Obtain a parking permit.
Photography Policy
Registering to participate in our courses and events includes the use any photos that include you in our print and electronic publications. If you do not want us to use your photograph, please notify the photographer at the event.