HOSP215 Advanced Hospitality Management
Department of Business, Innovation, and Legal Studies: Hospitality and Tourism Management
- I. Course Number and Title
- HOSP215 Advanced Hospitality Management
- II. Number of Credits
- 3 credits
- III. Number of Instructional Minutes
- 2250
- IV. Prerequisites
- HOSP100 (C or better) or Permission of the Department of Business, Innovation, and Legal Studies
- Corequisites
- HOSP100 (C or better) or Permission of the Department of Business, Innovation, and Legal Studies
- V. Other Pertinent Information
- This course focuses on developing the knowledge and skills required for success in supervisory level jobs in the hospitality industry. The principles introduced in this course will be useful to both hospitality management and students in other programs.
- VI. Catalog Course Description
- This course focuses on the development of managerial and strategic skills used in the hospitality industry. Topics covered include leadership, strategic planning, organizational behavior, communication, ethics, and hospitality-specific marketing. Emphasis is placed on operational issues and guest service principles.
- VII. Required Course Content and Direction
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Course Learning Goals
Students will:
- demonstrate knowledge of effective guest service principles;
- employ effective written and verbal communication skills;
- explain the importance of employee training and development;
- describe marketing in the hospitality environment; and
- demonstrate proficiency in hospitality managerial functions and concepts.
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Planned Sequence of Topics and/or Learning Activities
- The guest experience
- Guest service delivery
- Internal and external communication
- Employee training and development
- Hospitality marketing
- Managing diversity
- Ethics in hospitality
- Strategic planning
- Leadership in hospitality
- Organizational behavior
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Assessment Methods for Course Learning Goals
Assignments, quizzes, classroom exercises, class or online participation, and/or projects as specified by the area faculty and described in the individual instructor's course syllabus are utilized. -
Reference, Resource, or Learning Materials to be used by Student:
See course syllabus for required textbook.
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New 10/11/2022